Basic Auth: SOAP Requests

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This article is based on the ServiceNow support article. See the original article on the ServiceNow support site: ServiceNow HI: Basic Auth: SOAP Requests

Requires basic authorization for incoming SOAP requests.

SOAP Request
Property Nameglide.basicauth.required.soap
Configuration TypeSystem Properties (/sys_properties_list.do)
PurposeTo enforce soap requests authorization.
RequirementRecommended
Recommended ValueTrue
Default BehaviorSet to true
Revertible behaviorN/A
Role requiredSecurity_admin
Release VersionSummer 2008
Functional Impact(Medium) This remediation would enforce the combination of authentication in the form of Basic auth and system level access control while retrieving data from tables/pages in the form of SOAP data on the instance. If there are guest users currently accessing this data, they will be restricted, and customer will have to create a new account for the user who needs access to this content with necessary access control permissions, if applicable. For more information please visit the following product documentation page: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/integrate/inbound-soap/reference/r_SOAPRoles.html 
Security RiskHigh – Without appropriate authorization configured on the datasource SOAP requests, an unauthorized user can get access to sensitive content/data on the target instance..
WorkaroundNo alternate method available.
Referenceshttps://docs.servicenow.com/bundle/kingston-servicenow-platform/page/integrate/inbound-soap/concept/c_BasicAuthentication.html

How to configure #

  1. Navigate to /sys_properties_list.do
  2. Search for the property 
  3. Assign the recommended value as shown in the screenshot > Click Update.
Updated on March 21, 2025
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