ServiceNow App v9.6

Release date: August 10th, 2023

LiveCheck Update Set Upgrade Required

After updating to version 9.6.0 from the ServiceNow store, you will also need to install the corresponding Update Set to bring the LiveCheck functionality up to version 9.6.0.

The Update Set location is linked from the “Only for LiveCheck Users” tab in the “App Configuration” form.

New general features and changes  #

Change from OAuth to API keys for authentication in calls to Quality Clouds backend #

Why?

• Required to comply with security audit – All logins to Quality Clouds must support Multi-factor authentication
• Granular tracking of user actions
• Eliminate single point of failure if account with the OAuth token was deactivated
• Enable delegated development model without additional ACLs on the OAuth token table

Impact

• Every developer using LiveCheck needs a valid API key (NOT a QualityClouds portal user)
• One off  encryption of API keys
• Management of API keys for developers becomes critical
  • Auto assign keys to users in a group
    • QCUsers by default, can be changed
  • Ability to re-set all keys if a clone overwrites the keys table
    • Recommendation is to exclude all application tables from the clone
    • Should only be used as a last resort

New Update Set and Application LiveCheck implementation #

Why?

• Large update set and application scans were slow and error-prone
• Provide more feedback about long running scans
• Increase scalability in the Quality Clouds Backend

Impact

• All Update Set and Application LiveChecks are now asynchronous
• New feature to check status of running Update Set and Application LiveChecks
• If the user configured to run full scans does not have the admin role, that user needs to be assigned to the “QC Users” group in order for automated update of Update Set and Application LiveChecks to work
• Quality Gate / Peer Review functionality remains unchanged

Configuration changes to force use of Peer Review View #

Why?

• Customer requests to manage write offs and Update Set peer reviews from Quality Clouds Portal, not app

Impact

• New configuration settings to remove ability of requesting Peer Reviews from the app