ServiceNow App V10.1

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Release date: April 24th, 2024

New general features and changes  #

This version focuses on stabilization, bug fixes, and Washington compatibility.

New Features:

  • Run diagnostics: This feature allows the customers to identify misconfigurations and errors within the Quality Clouds app

Enhancements to LiveCheck:

  • The tags set in the Quality Clouds Portal are visible now in the issues in ServiceNow
  • The Global Component installer is available now only for Admin Users
  • Update Sets which require a new LiveCheck before closing will be set to closed without the need for a second form update, if the LiveCheck passes Quality Gates

Enhancements to API key functionality:

  • The API keys are now revoked when a user is deactivated in ServiceNow

Stabilisation:

  • The pagination has been improved for all the endpoints
  • New internal standardised error handling
  • Consolidated all on Display Business rules over the same table

Installation process # #

  • If upgrading from version 10.0
    • You will only need to run the component installer actions to install all required and optional components
  • If upgrading from version 9.x or installing for the first time
    • You will need to follow all the steps described in the Guided Setup module

Updated on March 21, 2025
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