---
title: Possible PII Usage In Configuration Element – Email
description: Impact Area Security                                 Severity Warning                                 Affected Element ServiceNow…
url: "https://community-staging.qualityclouds.com/qcdocs/qcr/rules/possible-pii-usage-in-configuration-element-email/"
updated: "2025-03-21"
category: Data Privacy and GDPR O365
---

# Possible PII Usage In Configuration Element – Email

Impact Area

Security

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

           Severity

Warning

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

           Affected Element

ServiceNow

Business Rule

Catalog Client Scripts

Client Script

Dictionary

Script Action

Scripted REST Resource

Script Include

**Salesforce**

Apex Class

Apex Trigger 

Custom Field

**Office365**

TypeScriptClass

 

 

 

## Rule number

**SN-0164 **(for ServiceNow)

**SF-0072** (for Salesforce)

**OF-0160** (for Office 365)

## Impact

Storing Personally Identifiable Information (PII) may require you to comply with regulations such as the EU General Data Protection Regulation.

## Remediation

Review the need to store this PII data. If necessary, include the contents of the Quality Clouds Data Privacy view in your compliance documentation.

### Time to fix

50 min

## References

This rule is linked to [Common Weakness Enumeration CWE-512 Spyware](https://cwe.mitre.org/data/definitions/512.html).