---
title: Alerts
description: "The purpose of this document is to guide users, specially for platform admins, in utilizing the Alerts view within the Quality Clouds platform. ![](https://qualityclouds.com/documentation/wp-content/uploads/2024/03/Screenshot-2024-03-06-at-21.54.28-1024x258.png) # Description ## What is the Alerts view?  - **Platforms available: **ServiceNow, Salesforce, or Office365 instance. -…"
url: "https://community-staging.qualityclouds.com/qcdocs/qc/views/alerts-view/"
updated: "2025-03-21"
category: Get Started / Views in Quality Clouds
---

# Alerts

The purpose of this document is to guide users, specially for platform admins, in utilizing the Alerts view within the Quality Clouds platform.

![](https://qualityclouds.com/documentation/wp-content/uploads/2024/03/Screenshot-2024-03-06-at-21.54.28-1024x258.png)

# Description

## What is the Alerts view? 

- **Platforms available: **ServiceNow, Salesforce, or Office365 instance.
- **Users that have access:** Normal user, Customer Admin, and Project user.

The **Alerts** view shows information and metrics about your the alerts from your platform

## What data is shown

The **Alerts** view shows the following information:

### Alerts defined

See the information about all the alerts defined for the instance. 

**Widget**

The widget shows you the following elements:

- The total number of alerts defined for the instance
- The trend over time

**Trend - Alerts defined over time**

The trend shows the visual representation of the progression of alerts defined for the platform over time. 

**Grid**

See the alert name and the metric name for all the alerts defined for the instance. 

![](https://qualityclouds.com/documentation/wp-content/uploads/2024/03/Screenshot-2024-03-06-at-22.06.34-1024x238.png)

### Alerts triggered

See all the information about alerts that have been triggered for your instance. 

**Widget**

The widget shows you the following information:

- The total number of alerts that have been triggered for your instance in the selected time range
- The trend over time

**Trend - Alerts triggered over time**

The trend shows the visual representation of the progression of alerts triggered by the platform over time. 

**Grid**

See the details of all the events which triggered the alerts in the selected time range, including date and the value of the metric which triggered the alert. 

# Operational use

**Prerequisites:** The Alerts view should be enabled.

Learn how to access the view [here](https://qualityclouds.com/documentation/qc/views/).

# Use cases

- You can use this view to monitor important metrics about your platform, such as user adoption, transaction or job time. 

#