---
title: Importing instances, Scans And Issues
description: "In order to use the main Quality Clouds functionality from within the app, import the data that covers your instances and scan information.  ### Importing instances #### → To import instances 1. Within your ServiceNow Service Management, go to Quality…"
url: "https://community-staging.qualityclouds.com/qcdocs/qc/quality-clouds-servicenow-store-application/importing-instances-scans-and-issues/"
updated: "2025-03-21"
category: Applications And Integrations For ServiceNow / Quality Clouds ServiceNow Store Application
---

# Importing instances, Scans And Issues

In order to use the main Quality Clouds functionality from within the app, import the data that covers your instances and scan information. 

### Importing instances

#### → To import instances

1. Within your ServiceNow Service Management, go to Quality Clouds app.
2. In **Instances** section, click **Import Instances**. 

The list of instances is now being imported. You can see the status field with the value *Importing*, and once it is done, it changes to *Complete*. You may need to re-load the page to see the imported data.

### Importing scans

#### → To import scans

1. Go to **Scans** section in your Quality Clouds app, and select the instance for which you want to import scan data.
2. Click **Import Scans**. 

The list of scans is now being imported for your selected instance. You can see the status field with the value *Importing*, and once it is done, it changes to *Complete*. You may need to re-load the page to see the imported data.

### Importing issues

#### → To import issues

1. Go to **Scans** section in your Quality Clouds app, and select the scan for which you want to import issues. 
2. Click **Import Issues**. 

![](https://qualityclouds.com/documentation/wp-content/uploads/2023/12/image-32-1024x467.png)

The list of issues is now being imported for your selected scan. You can see the status field with the value *Importing*, and once it is done, it changes to *Complete*. You may need to re-load the page to see the imported data.

You can now start working on the issues. See [Working with issues](https://qualityclouds.com/documentation/qc/quality-clouds-for-salesforce-appexchange/working-with-issues/).