Release date: July 26th , 2023
New general improvements #
- On the Profiling view, the system will now only count the active Configuration elements
Pre requisites: Profiling view should be enabled
Description:
Previously all elements were shown on the Profiling view of ServiceNow instances, regardless of whether they were active or not. Following the implementation of this improvement, the system counts the active elements only and shows these within the display when a user hovers the mouse over the chart.
To view this improvement, the customer needs to follow the next steps:
- Login to the QC Portal
- Click Profiling view.
- Click Applications widget too see the chart on the right
- Hover the mouse over the graph and the Number of configuration elements by Application would show the active number of elements
This improvement is only applicable for users with the Profiling view role assigned.
This will have an effect for those roles using Profiling view.
Use cases:
- When accessing Profiling View and want to see only the active configuration elements.
- When a configuration element is deactivated in ServiceNow and after launching a full scan, the configuration elements count would be updated in the view.
- Code Monitor improvement
Pre requisites: Code Monitor View should be enabled in the platform
Description:
On the Code Monitor view of all platforms (ServiceNow, Salesforce and Office365), a new toggle “All inventory” has been added on the top right side. By default, we show all elements so if we disable the toggle then, we only show types with >0 elements.
To enable this toggle, the customer needs to follow the next steps:
- Log in to the QC Portal
- Click ‘Code Monitor’ view
- Disable the toggle “All Inventory”, located on the top right side
This will have and effect for all the customers using Code Monitor view considering this improvement hides the configuration types with 0 elements.
Use cases:
- If a customer uses Code Monitor view and want to see configuration elements which has more than 0 items.
- If a customer wants to see all configuration types, including the ones with 0 elements then they would have the toggle enabled.
- Expired write-off request notification
Pre requisites:
- Set up a user (developer) within the ServiceNow or Salesforce application.
- Obtain an API key to connect the QC portal to the ServiceNow or Salesforce application.
- Ensure that an email address is specified for the API key.
- Livecheck should be available on ServiceNow and Salesforce platform
Description:
With this improvement, the creator or the requester of the write-off (developer), will be notified via email when a requested write-off has expired. This enhancement will help the customer to effectively track issue activity.
This is the notification that will be received via email:
This will have and effect for all the customers using ServiceNow and Salesforce Livecheck.
Use cases:
- A previous requested write-off has not been approved or either declined on time. This could happen because it was not properly assigned or the person who was assigned to the write-off, didn’t review it.
- It is necessary to add an expiration date when creating a write-off. If “never” was selected when creating the write-off, then there is no expiration date.
Bug fixes
- On Upgradeability view, when exporting data, it only showed the first 100 records
Solution:
Previously on the Upgradeability view, customers encountered a bug that hindered them from viewing the complete list of records from the “CES AFFECTED BY NEXT UPGRADE” widget when exporting the data.
However, our recent release addresses this issue, ensuring that all customers who download the XLS document, can view the list with more than 100 records.
This bug fix will have an effect for all the customers using ServiceNow.
- Technical Debt on Debt Manager view was displayed incorrectly
Solution:
Was detected a bug in which the issues with a warning severity, showed an incorrect technical debt on the Debt Manager View.
However, our recent release solves this problem. From now on, when an issue has a severity warning and has been set a time to fix=0 in the BaseRule from Quality Clouds, customers will view the technical debt = 0 on the Debt Manager view.
This bug fix will affect all the customers using ServiceNow, Salesforce, and Office365.
Best practices
- Name: SN-0107-SERVER-SIDE
Description:
Previously, the Quality Clouds rule “JavaScript – Avoid use of Eval function” with the rule ID SN-0107, was only affecting some elements:
- Catalog Client Scripts
- Client Script
- Widget Angular Provider
- Widget
- Record Producer
- Scripted REST Resource
- UI Script
This situation caused that the scan results were wrong and gave false KPIS. In order to address this issue, a new rule has been created: “Server Side: JavaScript – Avoid use of Eval function” rule ID SN-0107-SERVER-SIDE.
After launching all types of scans, new Element types can be affected by this rule:
- Access Control
- Script Include
- Table Transformation Map
- Transform Script and Ui Action
This situation will cause that new issues will be detected under this rule.
