The purpose of this document is to guide users, especially Architect, Platform Owners or an Executives in utilizing the Upgradeability view within the Quality Clouds platform. Check all the elements modified in the instance that impact upgradeability.

Description #

What is the Upgradeability view?  #

• Platforms available: ServiceNow.
• Users that have access: Normal user, Customer Admin, and Project user.

The Upgradeability view shows all the elements that had been modified in you instance that impact upgradeability. The more elements you have listed, the more difficult you next ServiceNow upgrade will be.

This includes the out of the box (OOTB) elements, the configuration elements (CEs) delivered by default and modified in the instance and the out of the box (OOTB) impact analysis inventory elements.

Make sure you keep the list to the minimum, and pay special attention to elements with scripts.

What data is shown #

The  Upgradeability view shows the following information:

Modifications for tables and Dictionaries #

With this improvement you can enable/disable the toggle adding OOTB Modifications for Tables and Dictionaries in the trend graphic and grid table. 

Note that table and dictionary data has been back-populated in the OOTB Modified elements graph for the last year of full scans. The graph will not show data for tables and dictionaries for scans before December 2022.  

OOTB modified elements  #

In the OOTB (out of the box) modified elements section, you can see the information on how your instance is customized by modifying OOTB elements. 

You can filter this section by active and inactive configuration elements to see which ones and how many are really used. 

Widget #

The widget shows you the following elements:

• OOTB (out of the box) modified elements shows the total number of all elements delivered out of the box in a clean ServiceNow instance and modified by you. The more elements you have listed, the more difficult you next ServiceNow upgrade will be.
• % Variation shows the main metric difference in percentage between the current and the previous scan.
• Previous scan shows the metric information from the previous scan.
• Inactive OOTB shows the number of out of the box elements modified in inactive configuration elements. 
• Trend (overtime) shows the progress of the metric over time.

Trend graphic #

The trend show you the progression of OOTB elements over time.

Grid table #

See the list of all CE types and CE names modified out of the box.

You can sort the table columns to see, for example, the Active column to see only active OOTB elements.

The list of the OOTB elements does not cover modification to account tables and dictionaries.

CEs affected by next upgrade  #

In the CEs affected by future upgrade section, you can see the information on how your instance is customized by modifying the configuration elements (CEs). 

Widget #

The widget shows you the following elements:

• CEs (configuration elements) affected by next upgrade shows the total number of all configuration elements delivered out of the box in a clean ServiceNow instance and modified by you. The more elements you have listed, the more difficult you next ServiceNow upgrade will be.
• % Variation shows the main metric difference in percentage between the current and the previous scan.

Grid – Current and future releases #

Here you can compare your current ServiceNow version with all versions released afterwards, and identify potential code and other conflicts. 

For every release available you can see the number and details of the following elements:

• Code conflicts – here you can compare your code to the out-of-the-box (OOTB) code included in the new version. 
• Other conflicts – here you can check for any dependency conflicts resulting from upgrading to the next version.

Graph – CEs affected by upgrade by developer #

The graph shows the number of CEs affected by future upgrade per each developer. 

Widget #

The widget shows you the following elements:

• XXX
• XXX

Grid #

Operational use #

Prerequisites: The Upgradeability view should be enabled.

Learn how to access the view here.

With this view, you will be able to understand the impact of the next ServiceNow release (every 6 months) on your existing instance.

This view also provides the inventory of out-of-the-box (OOTB) modified elements that are impacted by the new release and will require effort to merge.

→  How to show OOTB Modifications for tables and Dictionaries?

• Log into the Quality Clouds Portal.
• Go to the Upgradeability view.
• Enable or disable the toggle “Include Tables and Dictionaries”.
• If the toggle is enabled, view the issues that have custom applications. 

→  How to view the OOTB modified elements over time?

• Go to the Upgradeability view.
• Select the ‘OOTB MODIFIED ELEMENTS‘ widget.
• Sort the table columns to see, for example, the Active column to see only active OOTB elements.