The purpose of this document is to guide users, especially platform owners, in utilizing the Performance view within the Quality Clouds platform. This view is very helpful to monitor its performance.
Description #
What is the Performance view? #
- Platforms available: ServiceNow instance.
- Users that have access: Normal user, Customer Admin, and Project user.
With the Performance view you can pinpoint your performance issues by using static code analysis data from the ServiceNow transaction tables. This view gathers information about the performance related issues in the code together with slow transactions in server and client side.
What data is shown #
The (Beta) Performance view shows the following information:
Slow client transactions #
Widget – Slow client transactions #
The widget shows you the following information:
- Slow Client Transactions shows the total number of slow client transactions – starting at 1 second.
- Time > 5s shows the total number of client transactions that take more than 5 seconds.
- 3s > Time > 5s shows the total number of client transactions that take between 3 and 5 seconds.
- 1s < Time < 3s shows the total number of client transactions that take between 1 and 3 seconds.
Trend – Slow client transactions #
The graph shows you the trend of the slow client transactions.
Hover over each scan date to see the exact number of slow client transactions. You can also use the slider to filter out the slowest transactions
Graphs – Slow client transactions #
- Top 5 affected users (most occurrences): Shows the top 5 users who are most affected by slow client transactions.
- Response time by type: Shows the elements that respond slowly.
- Browser used in slow client transactions: Shows the browsers used during slow client transactions.
- Slow transactions global ratio: Shows the relation between the browser type and slow client transaction.
Grid- Slow client transactions #
See the list of all client transactions reported as slow (over 1 second), with the breakdown for browser time, client network time, server time, business rule time, etc.
Slow server transactions #
In the Slow server transactions section, you can see all the performance information for the client side.
Widget- Slow server transactions #
The widget shows you the following information:
- Slow Server Transactions shows the total number of slow server transactions – starting at 1 second.
- Time > 120s shows the total number of server transactions that take more than 120 seconds.
- 60s > Time > 120s shows the total number of server transactions that take between 60 and 120 seconds.
- 30s < Time < 60s shows the total number of server transactions that take between 30 and 60 seconds.
Trend- Slow server transactions #
The graph shows you the trend of the slow server transactions.
Hover over each scan date to see the exact number of slow server transactions. You can also use the slider to filter out the slowest transactions
Graph- Slow server transactions #
The graph shows you the responsive time by time.
Grid table- Slow server transactions #
See the list of all sever transactions reported as slow (over 1 second), with the breakdown for browser time, client network time, server time, business rule time, etc.
Performance issues #
In the Performance issues section, you can see the total number of issues of impact area Performance detected by the scan.
You can filter the information displayed in the graphs, trend and on the grid by the following elements:
- Severity
- Issue type
- Application
- Developer
Note, once you have applied your filter, it stays applied when you change to another view.
Widget- Performance issues #
The widget shows you the total number of issues detected in the Performance impact area, the number of warnings, and the number of issues where the row count is higher or equal to 100.
Graph – Issues by severity #
The graphs show you the performance issues distributed by severity.
Grid table #
See the detected issue details for the impact area Performance.
Operational use #
Prerequisites: The Performance view should be enabled.
Learn how to access the view here.
You can filter the information displayed in the graph by using the slider to show Only transactions > sec. to filter out transactions that are slower than your specified number of seconds.
→ How to filter out transactions?
- Log into the Quality Clouds Portal.
- Go to the Performance view.
- Use the Only transactions > sec. to filter.
