The purpose of this document is to guide users, especially platform owners and executives, in utilizing the Most Configured Areas view within the Quality Clouds platform. This view is very helpful to understand which applications are configured the most and where your development focus and effort is. It can also be used to review with development teams and vendors.

Description #

What is the Most Configured view?  #

• Platforms available: ServiceNow instances.
• Users that have access: Normal user, Customer Admin, and Project user.

The Most Configured view shows you the number of configuration elements (CEs) added or modified by application.

Here you can see where in your instance most configuration effort has been made. You can use this information to then define a testing strategy, decide which area requires most resources (e.g. if it’s the change management, you may need a SME in the related area), and plan for applications that need most maintenance work. 

What data is shown #

The Most configured areas view shows the following information:

In this view, unlike in many others, you cannot navigate between the widgets. These are not interactive. 

Widget – Quality of Cloud #

The widget shows you the following elements:

• Quality of Cloud indicator
• % Variation shows the main metric difference in percentage between the current and the previous scan.
• the issue number according to the baseline ruleset. See more about baseline
• the benchmark

Widget – Issues #

The widget shows the following details:

• total number of issues of all severities detected in the last scan (each issue is a single non-compliance with best practice)
• the % variation which is the main metric difference in percentage between the current and the previous scan
• the issue information from the previous scan
• the number of issues that have been written off
• the issue number according to the baseline ruleset. See more about baseline
• the benchmark
• the number of issues reported for custom rules
• the number of issues reported for ServiceNow rules
• the number of issues reported for data privacy rules

Widget – Technical debt #

The widget shows the following details:

• the current technical debt
• the % variation which is the main metric difference in percentage between the current and the previous scan
• the technical debt information from the previous scan
• the Global technical debt (TD) which shows the technical debt including all non-coding activities, such as analysis, project management, testing and release management
• the technical debt according to the baseline ruleset. See more about baseline
• the benchmark

Graph – Areas with most configuration #

The graph shows the top 20 areas of the application which have the most configuration elements.

You can hover over each area to see the exact number of CEs and details of the application.

Operational use #

Prerequisites: The Most Configured view should be enabled and have more than one scan launched.

Learn how to access the view here.