The purpose of this document is to guide users, especially Arquitects, platform owners and developers, in utilizing the Integrations view within the Quality Clouds platform. This view is very helpful to see how many external systems are interacting with your instance, the underlying protocols used, and the team members that created the connections.
Description #
What is the Integrations view? #
- Platforms available: ServiceNow instance.
- Users that have access: Normal user, Customer Admin, and Project user.
The Integrations view shows the details on the web services defined for your instance. It can be used for housekeeping purposed as well as to understand the instance configuration and compare it with other instances.
What data is shown #
The Integrations view shows the following information:
Integrations #
Widget #
The widget shows you the following elements:
- SOAP messages: Simple Object Access Protocol. It is an XML-based messaging protocol for exchanging information among computers.
- REST messages: REST Web Services make use of HTTP protocols as a medium of communication between client and server.
- Integration plugins active in your ServiceNow instance.
Grid table #
Here you can see all the integration details, with its date of creation, type and the team member that enabled this connection.
Graph #
The graph shows the the details of the integrations and their dates of creation
You can hover over each area to see the exact detail and date.
Operational use #
Prerequisites: The Integrations view should be enabled.
Learn how to access the view here.
Within the grids tables you will be able to configure the information displayed with the ‘Table configuration’ icon.
→ How to use the Table configuration functionality?
- Log into the Quality Clouds Portal.
- Go to the Integrations view.
- Select the grid tables view
- Click on ‘Table configuration’.
- Enable the columns you wish to view in the grid.
- Rearrange the order of the columns
