The purpose of this document is to guide users, especially Arquitects and platform owners, in utilizing the Compare Issues view within the Quality Clouds platform. This view is very helpful to identify issues introduced between al scans, and helps to identify trends or common temporal situations.

Description #

What is the Compare Issues view?  #

• Platforms available: ServiceNow, Salesforce, or Office365 instance.
• Users that have access: Normal user, Customer Admin, and Project user.

The Compare Issues view is useful to compare two successive scans to understand which existing issues have been closed properly and which new ones have been added. Or you can use it to compare two remote scan dates and see the progression of issues over time. 

What data is shown #

The Compare issues view shows the following information:

In this view, unlike in many others, you cannot navigate between the widgets. These are not interactive. 

Widget – Quality of Cloud #

The widget shows you the following elements:

• Quality of Cloud indicator
• % Variation shows the main metric difference in percentage between the current and the previous scan.
• the issue number according to the baseline ruleset. See more about baseline
• the benchmark

Widget – Issues #

The widget shows the following details:

• total number of issues of all severities detected in the last scan (each issue is a single non-compliance with best practice)
• the % variation which is the main metric difference in percentage between the current and the previous scan
• the issue information from the previous scan
• the number of issues that have been written off
• the issue number according to the baseline ruleset. See more about baseline
• the benchmark
• the number of issues reported for custom rules
• the number of issues reported for ServiceNow rules
• the number of issues reported for data privacy rules

Widget – Technical debt #

The widget shows the following details:

• the current technical debt
• the % variation which is the main metric difference in percentage between the current and the previous scan
• the technical debt information from the previous scan
• the Global technical debt (TD) which shows the technical debt including all non-coding activities, such as analysis, project management, testing and release management
• the technical debt according to the baseline ruleset. See more about baseline
• the benchmark

Graph – Issues created between scans #

The graph shows you all the issues created between two scans. You can hover over each bar to see the actual number and issues type.

Operational use #

Prerequisites: The Compare Issues view should be enabled and have more than one scan launched.

Learn how to access the view here.

To compare issues, you need to select a scan date and another scan.

→ How to compare the issues between different scans?

1. Log into the Quality Clouds Portal.
2. Go to the Compare Issues view.
3. On the top right of the view, select a date. This will be the scan you will be analysing.
4. On the filters, select the scan date you would like to compare it to.
5. Use the filters to show more accurate issues.

Displaying issues that have been solved between two scans #

Here you can see all the issues that have been closed between one scan and the other. 

→ How to display the issues closed?

1. Log into the Quality Clouds Portal.
2. Go to the Compare Issues view.
3. Specify the scan dates for the period you want to review by selecting the Scan in the filters.
4. Choose Issues solved between scans option from the Status filter. 

Displaying net issue change #

Here you can see the net issue change between one scan date and another.  

→ How to display the net issue change?

1. Log into the Quality Clouds Portal.
2. Go to the Compare Issues view.
3. Specify the scan dates for the period you want to review by selecting the Scan in the filters.
4. Choose Net issue change option from the Status filter. 

The green bars indicate issues types with a decreased number of issues, whereas the red bars indicate issue types that have increased the number of issues.