The purpose of this document is to guide users, especially Platform Owners, in utilizing the Catalog view within the Quality Clouds platform.
Description #
What is the Catalog view? #
- Platforms available: ServiceNow.
- Users that have access: Normal user, Customer Admin, and Project user.
The Catalog view shows an overview of the catalogs that had been configured in a ServiceNow instance.
What data is shown #
The Catalog view shows the following information:
Catalogs #
In the Catalogs section, you can see the information the catalogs configured in the ServiceNow instance.
Widget
The widget shows you the following elements:
- Catalogs shows the total number of catalogs configured in the ServiceNow instance. (add %variation definition here)
- % Variation shows the main metric difference in percentage between the current and the previous scan.
- Active shows the number of active catalogs.
- Inactive shows the number of inactive catalogs.
Graph – Active and Inactive Catalogs
The graph shows the number of catalogs by active and inactive.
Grid
- See the list of all catalogs and their details.
- You can sort the table columns to see relevant information first.
- You can open each catalog to see its’ details.
Catalogs categories #
In the Catalog categories section, you can see the information on the logical groupings for catalogs.
Widget
The widget shows you the following elements:
- Catalogs shows the total number of catalogs configured in the ServiceNow instance. (add %variation definition here)
- % Variation shows the main metric difference in percentage between the current and the previous scan.
- Active shows the number of active catalogs.
- Inactive shows the number of inactive catalogs.
Graph – Catalog categories
The graph shows the number of Catalog categories by active and inactive.
Grid
- See the list of all catalog categories and catalogs assigned to these.
- You can sort the table columns to see, for example, the # Items column to see the category with most items.
Catalogs items #
In the Catalog items section, you can see the information on all the catalog items you have defined.
Widget
The widget shows you the following elements:
- Catalog items shows you the total number of items.
- % Variation shows the main metric difference in percentage between the current and the previous scan.
- Active shows the number of active items across catalogs.
- Inactive shows the number of inactive items across catalogs.
- Active from Item Designer shows the number of active items created in Item Designer.
- Inactive from Item Designer shows the number of inactive items created in Item Designer.
Graph
- Number of catalog items: The graph shows the number of catalog items by active and inactive.
- From Item Designer: The graph shows the number of catalog items created in Item Designer by active and inactive.
Chart – Catalog Items
Shows you the number of catalog items per catalog.
Grid
See the list of all items per each catalog.
You can sort the table columns to see, for example, the ‘Catalog’ column to see only items for service catalog.
Catalog variables #
In the Catalog variables section, you can see the issues related to catalogs.
Widget
The widget shows you the following elements:
- Catalog variables shows the total number of catalog variables (which capture and pass on information about choices a customer makes when ordering a catalog item).
- Variable sets shows the total number of variable sets (groupings of variables as defined by administrators).
Grid
The grid shows the list of all Duplicate variables ID and their names.
Duplicate variables are catalog variables whose names match or are similar.
Catalog issues #
In the Catalog issues section, you can see the issues related to catalogs.
Widget
The widget shows you the following elements:
- Catalog issues shows the total number of issues detected on a catalog-specific Configuration Elements.
Grid
See the list of all issues related to catalogs.
You can sort the table columns to see, for example, the Application column to see only issues related to specific application.
Operational use #
Prerequisites: The Catalog view should be enabled.
Learn how to access the view here.
Within the grids tables you will be able to configure the information displayed with the ‘Table configuration’ icon.
→ How to use the Table configuration functionality?
- Log into the Quality Clouds Portal.
- Go to the Catalog view.
- Select the grid tables view
- Click on ‘Table configuration’.
- Enable the columns you wish to view in the grid.
- Rearrange the order of the columns
→ How to download the data from the grid
- Open the Executive view.
- On the top of the view, click on ‘PDF’.
- Click on ‘Export XLS’ or ‘Export SARIF’.
- Click here:
