The purpose of this document is to guide users, specially for platform admins, in utilizing the Alerts view within the Quality Clouds platform.
Description #
What is the Alerts view? #
- Platforms available: ServiceNow, Salesforce, or Office365 instance.
- Users that have access: Normal user, Customer Admin, and Project user.
The Alerts view shows information and metrics about your the alerts from your platform
What data is shown #
The Alerts view shows the following information:
Alerts defined #
See the information about all the alerts defined for the instance.
Widget
The widget shows you the following elements:
- The total number of alerts defined for the instance
- The trend over time
Trend – Alerts defined over time
The trend shows the visual representation of the progression of alerts defined for the platform over time.
Grid
See the alert name and the metric name for all the alerts defined for the instance.
Alerts triggered #
See all the information about alerts that have been triggered for your instance.
Widget
The widget shows you the following information:
- The total number of alerts that have been triggered for your instance in the selected time range
- The trend over time
Trend – Alerts triggered over time
The trend shows the visual representation of the progression of alerts triggered by the platform over time.
Grid
See the details of all the events which triggered the alerts in the selected time range, including date and the value of the metric which triggered the alert.
Operational use #
Prerequisites: The Alerts view should be enabled.
Learn how to access the view here.
Use cases #
- You can use this view to monitor important metrics about your platform, such as user adoption, transaction or job time.
