Update Sets Should Not Include Knowledge Base Articles Without Review

< 1 min read

Impact area

Security

Severity

High

Affected element

Update Set

Rule ID #

SN-0425

(Evaluated against Update Sets scanned from the application. Requires version 9.0.17 of the Quality Clouds for ServiceNow application.)

Impact #

Including Knowledge Base articles in an Update Set may cause data leakage and should be explicitly approved.

Remediation

Review all Knowledge Base articles included in Update Sets to ensure that no sensitive data leaves your instance.

Time to fix

10 min

Updated on March 21, 2025
Table of contents
Was it helpful ?