Table of Contents
Impact area
Manageability
Severity
High
Affected element
Tables
Rule ID #
SN-0417
Impact #
Extending the Change Request table typically indicates over-customisation of the instance. The out of the box Change Request workflow can be adapted to your specific needs without requiring extending the Change Request table.
Remediation #
Reevaluate the requirements behind this change and remove the extended tables:
- Different process-related requirements should be tackled by standardizing processes at an organizational level.
- Non-ITSM Change Requests, e.g. a Facility Change Request, should be either build as a custom app or by leveraging existing applications on the ServiceNow store..
Time to fix
90 min
