GlideRecord And GlideRecordSecure Should Not Be Used In Service Portal Widget-Client Script

< 1 min read

Impact Area

Performance

Severity

High

Affected Element

Widget

Rule ID #

 SN-GLIDERECORD-USAGE-PWI-CLIENT

Impact

 The client side GlideRecord/GlideRecordSecure object is often inefficient, because it returns lots of unnecessary data.

Remediation #

 Use client data as much as possible to eliminate the need for time-consuming server lookups. The top ways to get information from the server are g_scratchpad, and asynchronous GlideAjax lookup.

Time to fix

40 min

Updated on March 21, 2025
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