The following metrics are availabe for Microsoft Office 365 instances:
| Metric name | Category | Description | Dimension | Time Resolution(*) |
|---|---|---|---|---|
| Cummulative active users over 30 days | User adoption | The total number of active users per service, aggregated over the last 30 days. | Service | T + 2 |
| Cummulative inactive users over 30 days | User adoption | The total number of inactive users per service, aggregated over the last 30 days. | Service | T + 2 |
| Number of active daily users, per service | User adoption | The total number of inactive users per service, per day. | Service | T + 1 |
| Number of SharePoint sites | SharePoint Usage | The total number of SharePoint sites created on the instance | N/A | T + 0 |
| Number of SharePoint lists, per site | SharePoint Usage | The total number of SharePoint lists created on each one of the sites on the instance | SharePoint Site | T + 0 |
| Number of purchased products | Licensing | Number of purchased products (SKUs) | N/A | T + 0 |
| Percentage of available Licenses per product | Licensing | Percentage of available licenses per purchased product (SKUs) | N/A | T + 0 |
| Number of paid units per product | Licensing | Number of purchased licenses per product (SKUs) | N/A | T + 0 |
| Number of consumed units per product | Licensing | Number of used licenses per product products (SKUs) | N/A | T + 0 |
Times and time zones
From a temporal dimension point of view, there are two kinds of operational metrics.
- Metrics which represent the state of a given value at a point in time (for instance, the number of active users)
- Metrics which represent the aggregate value of a given metric for a defined time interval (typically, one day – for instance, number of logins in a day)
Metrics in the first group are captured with a T + 0 time resolution. That is, metric values for day T will be available on that same day (which will typically be the day on which the operational scan is executed). If two operational scans are executed on the same day, the value for these metrics may change, with the latest value overriding the previous one.
Metrics in the second group are captured with a T+1 time resolution. That is, metric values for day T will be available on T+1. If two operational scans are executed on the same day, the value for these metrics will not change.
Dates always refer to the time zone configured in the ServiceNow instance. Note that if there is no time zone configured in the instance (by setting the property glide.sys.default.tz), then the dates refer to UTC time, which is how ServiceNow stores timestamp values internally (see this link for details).
