Columns

2 min read

  • Open date
  • Issue type: Non-compliance with a best practice/rule type.
  • Impact area:
    • Security: Defines the degree to which a product or system protects information and data so that persons, products, or systems have the necessary amount of data access apt to their types and levels of authorization
    • Manageability: Defines the effectiveness and capability of persons, products, or systems able to be managed or controlled. 
    • Scalability: Defines the effectiveness and efficiency with which a product or system can be used or produced in a wide range of capabilities; in this case, impacting how a product is modified to improve, correct, or adapt it to changes in an environment and its requirements.
  • Application: Shows the issues of the selected application.
  • CE Name: CE name is the name that the developer gave to the customization.
  • Update set name: Update Set Name is a label or identifier given to a collection of changes made to an instance.
  • CE Type: Configuration Element type: Quality Clouds general term for any object or component we scan, e.g., a ‘business rule’ or ‘script include’ in ServiceNow world or an ‘Apex class’ or ‘custom object’ in Salesforce.
  • Tags: keywords associated.
  • Line: It is the exact code line where the issue is found.
  • Owner: The user that created or modified the customization.
  • Time To Fix (minutes): The time it takes to resolve or fix issues or problems reported.
  • Severity: High/medium/warning/low
  • Update Set Name: The name that is given to an Update Set.
  • Write-Off Status: Shows the current status of the Writte Off.
  • Write-Off Expiration Date: Indicates the exact date of the Write Off expiration.
  • Quality Gate Result: Shows if Quality Gates passed or failed.
  • Smart Tag: Categorization in Quality Gates by Blocker, Minor, and Legacy.
  • Created By: who created the Configuration Element
  • Created On: When the Configuration Element that the issue was found on was created
  • Updated By: who last updated the Configuration Element
  • Updated On: when was the last time the Configuration Element was updated
  • Write Off Status: Shows the current status of the Writte Off (rejected, requested, approved, solved, expired, declined, N/A-not requested-)
  • Request description
  • Approve description
  • Write Off description
  • Approve Date
  • Request Date
  • Write Off Reason

Updated on March 21, 2025
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