January 29th, 2025
What’s New for You #
Improved #
Admin Portal
We’ve added a validation to prevent activating Auto Approved Write-Offs if there are pending Write-Offs. An error message now guides users to resolve pending Write-Offs first.
PMD Version upgrade
We’ll upgrade to PMD version 7.8.0 on January 29th. This update enhances detection capabilities, improves code issue accuracy, and reduces false positives with refined rules and advanced analysis.
This upgrade also lays the foundation for creating more advanced and practical rules in future releases.
Please note this PMD upgrade will not alter the Quality Clouds Ruleset—no new rules will be added, and your ignored rules will remain unaffected.
Rules
New – [ServiceNow] – Client Scripts should check for isLoading and return. #
Rule ID: SN-CHECK-ISLOADING-AND-RETURN – Without the isLoading check in onChange client scripts, the script runs on every form load, causing performance issues and slower load times, especially with server calls. It may also trigger prematurely, leading to an inconsistent user experience.
Fixed #
Livecheck Service Now App – Legacy issues showing in Active Live check issues #
Problem: A coding error disrupted the order of matched issues, causing Baseline issues to be flagged incorrectly.
Resolution: The issue was fixed by restoring the correct order of issues, and ensuring proper baseline flagging.
False Positives for rule SN-0096 #
The condition for Rule SN-0096 has been updated to use ‘getNameIfIsFromSNTable’ from the System Property object. This update ensures that no false positives will be generated.
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Under the Hood #
Security Enhancements #
This release includes minor security improvements.
Internal Enhancements #
We have resolved various internal issues to further enhance system stability and optimize the user experience
Customer Portal #
We’ve streamlined the process for Custom Rules and Feature Requests to enhance the customer experience. You can now submit and track these requests directly through the Customer Portal in the “My Tickets” section for better transparency and easier access.
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Reminder: How to Sign Up for the Quality Clouds Customer Portal #
To access the Quality Clouds Customer Portal, follow these simple steps:
- Visit our portal at support.qualityclouds.com.
- Enter your name and email address in the sign-up form.
- Check your inbox for an activation email and follow the link to create a secure password.
- Once your password is set, you’ll have immediate access to the portal to submit and view your support tickets.
Start using the portal today for a smoother and more efficient support experience!
