The ServiceNow® Utah release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.

ServiceNow: New features and products in Utah  

Employee Service Management

• HR Service Delivery Integration with Magnit
• HR Service Delivery Integration with Workday Learning
• Workforce Optimization for HR

Industry Products

• Intelligent Servicing for Fraud

Now Platform capabilities

• Hermes Messaging Service

Operational Technology

• Service Graph Connector Integration for Claroty CTD

ServiceNow: Updated features and products #

Note: The Utah Early Availability release includes additional out-of-box report_view ACLs that may affect access to reports. Use the ACL Assessment for Reports application to verify that reports continue to function as part of upgrade testing. See KB1226564 for additional details.

Other products were changed and updated in the Utah release. For more information, refer to the release notes topics, which are organized by product area.

• API release notesServiceNow® APIs let you build custom applications and experiences. APIs were enhanced and updated in the Utah release.
• Application Portfolio Management release notesThe ServiceNow® Application Portfolio Management application provides visibility into your business applications, rationalizes them, helps to determine their business value, and provides them with business context. Application Portfolio Management was enhanced and updated in the Utah release.
• Customer Service Management release notesServiceNow® Customer Service Management has new and updated applications and features in the Utah release.
• DevOps release notesDevOps has new and updated features in the Utah release.
• Employee Service Management release notesEmployee Service Management has new and updated features in the Utah release
• Environmental, Social, and Governance Management release notesThe ServiceNow® Environmental, Social, and Governance Management application helps you to manage all your environmental, social, and governance (ESG) commitments. The ESG Management application also enables you to report on the progress that you make on your ESG initiatives. ESG Management was enhanced and updated in the Utah release.
• Field Service Management release notesThe ServiceNow® Field Service Management application enables your organization to manage location-based work more efficiently and safely. Field Service Management was enhanced and updated in the Utah release.
• Governance, Risk, and Compliance release notesThe ServiceNow® Governance, Risk, and Compliance application enables an organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Governance, Risk, and Compliance was improved and updated in the Utah release.
• Industry Products release notesIndustry products has new and updated features in the Utah release.
• Hyperautomation and Low-code release notesThe Now Platform® has new and updated hyperautomation and low-code features in the Utah release.
• IT Asset Management release notesIT Asset Management has new and updated features in the Utah release
• IT Operations Management release notesIT Operations Management has new and updated features in the Utah release.
• IT Service Management release notesIT Service Management has new and updated features in the Utah release.
• Mobile release notesThe ServiceNow® Mobile Platform enables you to access your instance from anywhere. The ServiceNow Mobile Platform was enhanced and updated in the Utah release.
• Platform Analytics release notesPlatform Analytics has new and updated features in the Utah release.
• Intelligent Experiences release notesIntelligent Experiences has new and updated features in the Utah release.
• Now Platform App Engine release notesNow Platform App Engine product enhancements and updates in the Utah release.
• Now Platform administration release notesNow Platform® administration product enhancements and updates in the Utah release.
• Now Platform capabilities release notesNow Platform® capabilities were enhancements and updates in the Utah release.
• Now Platform security release notesNow Platform® security product enhancements and updates in the Utah release.
• Now Platform User interface release notesNow Platform® user interface product enhancements and updates in the Utah release.
• Operational Technology release notesOperational Technology has new and updated features in the Utah release.
• Security Operations release notesSecurity Operations has new and updated features in the Utah release.
• Strategic Portfolio Management release notesStrategic Portfolio Management (formerly IT Business Management) has new and updated features in the Utah release.

ServiceNow Utah: Quality Clouds Release 23.3.0.0  #

Application certified for ServiceNow Utah version